Privacy Policy

1. Introduction

Property Pandit (“we”, “us”, “our”) operates the website propertypandit.inand its related services (the “Services”). This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, list a property, request a legal consultation, or interact with our team. By using the Services, you agree to the practices described here.

हिंदी: Property Pandit उपयोगकर्ताओं की गोपनीयता का सम्मान करता है। इस नीति में बताया गया है कि हम आपकी जानकारी कैसे एकत्र, उपयोग और सुरक्षित रखते हैं।

2. Information We Collect

Personal information you provide: name, email, phone number, property preferences (budget, city, property type), identity documents submitted for due-diligence or registry services, property photos and documents uploaded for listings, and any content you include in enquiries, comments, or forms.

Information collected automatically: IP address, device and browser type, pages visited, referrer, time on page, and anonymised usage metrics collected through cookies and analytics tools (see our Cookie Policy).

3. How We Use Your Information

• To deliver the compliance and advisory services you request.
• To communicate with you about listings, enquiries, and service updates.
• To verify identity and comply with legal/KYC requirements.
• To improve our platform through analytics and product research.
• To send transactional emails and, with consent, marketing updates.
• To prevent fraud, abuse, and violations of our Terms.

4. How We Share Information

We do not sell your personal data. We share information only with:

• Service providers that power our platform — Cloudinary (media storage), Resend (transactional email), Google Analytics, Sentry (error monitoring), Vercel (hosting), and Railway (backend hosting) — each under their own privacy terms.
• Legal/government authorities when required by applicable law, court order, or a lawful request from a recognised authority.
• Professional advisors (lawyers, accountants) under confidentiality obligations when strictly needed to deliver a service you requested.
• With your explicit consent, in any other case not listed above.

5. Data Security

Passwords are hashed with bcrypt; authentication uses short-lived JWT access tokens with refresh rotation. Sensitive documents are stored in authenticated Cloudinary storage. All traffic is encrypted over HTTPS/TLS. While we apply industry-standard safeguards, no system on the Internet is 100% secure and you share information at your own risk.

6. Your Rights (DPDP Act 2023)

Under India’s Digital Personal Data Protection Act, 2023, you have the right to:

• Access a summary of the personal data we hold about you.
• Request correction or updating of inaccurate information.
• Request erasure of your data (subject to legal retention duties).
• Withdraw consent at any time for future processing.
• Nominate another person to exercise rights in the event of incapacity.
• Raise a grievance with our Grievance Officer (details below).

हिंदी: आप किसी भी समय हमें लिखकर अपनी जानकारी देखने, सुधारने या हटाने का अनुरोध कर सकते हैं।

7. Cookies & Tracking

We use essential, analytics, and functional cookies. You can manage your preferences from the cookie banner that appears on your first visit, or by clearing cookies in your browser. See our Cookie Policy for details.

8. Children’s Privacy

Our Services are intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has submitted data, contact us and we will delete it.

9. Third-Party Links

Our site may link to external websites (for example government portals for RERA, Bhuiyan records, or Master Plan). We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

10. Data Retention

We retain personal data only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is typically kept while your account is active; documents tied to government filings are retained for statutory periods.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be notified by email to registered users and via a notice on this page. The “Last updated” date above indicates the current version.

12. Contact & Grievance Officer

For privacy questions or to exercise your rights, contact our Grievance Officer: